01
Buy from WHYTE
Your purchase creates the WHYTE order record for your device.
WHYTE PROTECTION
Your device. Covered.
Every eligible WHYTE device includes 24-month warranty protection. Here is exactly how it works, what is covered and what to do if you ever need support.
HOW IT WORKS
Simple from purchase to support.
Your device, order and IMEI are linked to your WHYTE purchase records so support can be matched to the correct device.
02
IMEI is linked
Your device IMEI is recorded against the relevant order once the device is assigned.
03
Keep your documents
Your WHYTE invoice and warranty certificate help identify the purchase and covered device.
04
Contact us if needed
If a fault develops, contact WHYTE and we will guide you through the assessment process.
COVERAGE
What is — and is not — covered.
Warranty protection is intended for eligible faults and defects arising during normal use. Accidental or external damage is treated differently.
✓
Normally covered
Manufacturing defects
Eligible faults in materials or workmanship arising during normal use.
Hardware faults
Eligible hardware failures that are not caused by accidental or external damage.
Faults affecting normal use
Qualifying issues that prevent the device from operating as it should.
×
Normally not covered
Accidental damage
Drops, impacts, cracked screens or damage caused by an accident.
Liquid or moisture damage
Damage caused by liquid or moisture unless the specific circumstances are covered by applicable rights.
Misuse or unauthorised repair
Damage resulting from misuse, improper handling, modification or unauthorised intervention.
Loss or theft
Warranty protection is not an insurance policy and does not cover loss or theft.
Every claim is assessed individually. The exact remedy depends on the fault, device condition and applicable consumer rights.
MAKING A CLAIM
What you need.
Contact WHYTE with the information below. We may ask you to provide the device for inspection before a claim can be confirmed.
01
Your WHYTE order
Provide your WHYTE Invoice number so we can locate the purchase.
02
The device IMEI
The IMEI helps us verify that the device matches the WHYTE order and warranty record.
03
A description of the fault
Tell us what happened and when the issue started. Photos or video may help with the first assessment.
IMPORTANT
Your statutory rights remain protected.
The WHYTE warranty does not exclude, limit or replace any mandatory legal rights you have as a consumer. Where applicable, statutory remedies remain available independently of any additional warranty terms.
QUESTIONS
Warranty, without the confusion.
How long is the WHYTE warranty?
Eligible WHYTE devices include 24-month warranty protection. Your statutory consumer rights remain separate and are not reduced by the warranty.
Where can I find my IMEI?
Your device IMEI can be found in your device settings and may also be recorded against your WHYTE order once the device has been assigned.
Do I need my invoice?
Keep your WHYTE invoice and warranty certificate as proof of purchase. Your order number also helps us locate the correct purchase record.
Does the warranty cover a cracked screen?
Accidental physical damage such as a cracked screen is normally outside warranty coverage unless another applicable legal right or separate protection applies.
What happens after I contact WHYTE?
We first identify the order and device, review the reported issue and, where needed, arrange an inspection or provide the next instructions for the claim.
WHYTE SUPPORT
Something wrong with your device?
Have your WHYTE order number and device IMEI ready. We will guide you through the next step.